Course 101

Broadband, Telecom, Datacom and Networking for Non-Engineers

course 101 broadband, telecom, datacom and networking for non-engineers

Broadband, Telecom, Datacom and Networking for Non-Engineering Professionals is our famous core training - an intensive course designed for non-engineering professionals, getting you up to speed on virtually all aspects of broadband, telecom, datacom and networking, from fundamentals and jargon to the latest technologies, services and solutions.

This is the essential core telecom knowledge set, tuned and refined over 25 years... and constantly updated to include the converged IP telecom network, broadband Internet, web services, cloud computing and data centers.

You get three days of training with a top-ranked instructor, a 356-page course book including detailed text notes, a course completion certificate, plus free bonus TCO CTNS certification with access to all online courses with unlimited repeats, all for $1395 Live Online or $1895 In-Person.

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Course Overview

Part 1: The Fundamental of Telecommunications

The first part is six chapters covering the fundamentals of telecom, explaining concepts, filling gaps and establishing a solid base of knowledge. First is a big picture view with a high-level pass introducing all the course topics. We then progress logically: how carriers provision telecom circuits, telecom fundamentals, and IP packet network fundamentals. Then we explain the Internet as a business: web services like AWS, ISPs, cloud computing and data centers. We review the services available today by category - residential, business and wholesale. The fundamentals are rounded out with digital media concepts: how voice is digitized, digital images, digital video, digital quantities and digital text.

  • Broadband converged IP telecom network
  • Telecom fundamentals: pulses, multiplexing, modems
  • Network fundamentals: MAC frames and IP packets
  • ISPs, The Internet and Net neutrality
  • Cloud Computing, Web Services, Data Centers
  • Residential, Business and Wholesale Services
  • Digital Media: digital voice, images, video, data, text
  • Part 2: Telecom Technologies

    In the part two of the course, we focus on the three main technologies used to transmit information from one location to another which we group into wireless, fiber and copper. You'll learn about mobile network components and operations, the wireless spectrum, 4G LTE, 5G, Wi-Fi, fixed wireless broadband home internet and satellites. We cover optical basics, networks configured with point-to-point fibers using Optical Ethernet, fiber to the premise, in the core and metro, and wave-division multiplexing. We round out the discussion with copper-wire technologies: POTS and DSL on twisted pair, T1, Hybrid Fiber-Coax cable TV systems and the categories of LAN cables.

  • Wireless: Cellular, Mobile Internet, 4G, 5G
  • 3.5 GHz Broadband Home Internet, Wi-Fi, Satellite
  • Fiber: fundamentals, Optical Ethernet, WDM, PONs
  • Copper: POTS, DSL, T1, Cable Modems, LAN cables
  • Part 3: Equipment, Carriers and Interconnect

    In the third part, we cover the equipment, connected by the wireless, fiber and copper explained in Part 2, to form networks, and the purpose and place of each. You'll learn where and how physical connections are made for PSTN phone calls, CLEC services and for Internet traffic.

  • Layer 2 Switches and Core Routers
  • PBXs and CO Switches vs. Softswitches, Gateways
  • Switched Access, Internet Exchanges, POPs, CLECs
  • Part 4: Networking

    The final part of the course is focused on IP networking and MPLS. We start with the OSI Reference Model explaining its layers and providing a structure for discussion: what the layers are, what a layer is, the functions of each layer, and the standard protocols for each layer. Then we discuss Layer 2: broadcast domains, Ethernet, 802 standards and VLANs. Next, Layer 3: IP addresses, IP routers, DHCP, Network Address Translation, public and private addresses and IPv6. We cover MPLS, the core traffic management system, and how it is used to implement VPNs, service integration, classes of service and traffic aggregation. We conclude with a roundup of technologies, a top-down review and peek into the future of telecommunications.

  • OSI Layers and Protocol Stacks
  • LAN switches, Ethernet LAN and VLANs
  • IP addresses, Routers, DHCP, public-private addresses, NAT
  • IPv6 address types and allocation
  • Carrier networks, Class of Service, SLAs
  • MPLS for CoS, VPNs, aggregation and integration
  • Practical solutions and project methodology
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    This training - and our superb instructors - consistently receive rave reviews on evaluations.
    Many attendees tell us that this is knowledge that they've been needing for years.
    Join us today!

    Why Take This Course

    Designed for Non-Engineering Professionals

    Understand the jargon and buzzwords, technologies, protocols and standards, the underlying ideas and how it all fits together - in plain English.

    Vendor independent

    This is the core knowledge set required in the telecom business, and will be a solid, productivity-enhancing start to any telecom or data network project or system.

    Proven content

    This material, its content, order, timing, analogies and examples have been tuned and refined over 25 years... and we constantly update it. Hundreds of people have rated this course "excellent".

    Technically-qualified professional instructors

    Our instructors hold Bachelor of Engineering degrees or equivalent and have decades of experience working in the field. They consistently receive the highest ratings across the board and written praise on student evaluations.

    High-quality course materials

    You will receive a 356-page high-quality course workbook, up-to-date and bringing together information impossible to find in one place anywhere else... a valuable reference tool for years to come.

    Free Bonuses: Online Courses, Certification

    You get as a free bonus the Certified Telecommunications Network Specialist (CTNS) Certification Package: all eight online courses and the CTNS certification exams with unlimited repeats.

    Value Pricing

    This three-day course is value priced at $1395 Live Online and $1895 In-Person. Compare to $1999 and up for lower quality and without the bonuses elsewhere.

    GSA Schedule

    Teracom has a GSA Schedule contract for this training, your assurance of quality and reliability in addition to pre-approved government pricing.

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    Thousands have benefited

    Thousands of people from organizations including AT&T, Verizon, Cisco, Intel and Microsoft, the GSA, CIA, IRS, FAA, and FBI, all branches of US Armed Forces, TELUS, Bell Canada, Qwest, Wells Fargo, Bank of America, TD Bank, Oneida Tableware, the SF Giants and many others who needed to be more effective in understanding and dealing with telecom and networking technology, services and applications have benefited from this course.

    You'll get up to speed, fill the gaps, demystify jargon and buzzwords, understand the technologies and underlying ideas, and how it all fits together... knowledge you cannot get reading trade magazines or talking to salespeople.

    This investment will repay itself many times over by increasing your efficiency, eliminating frustration in buzzword-filled meetings, and helping ensure you make the right choices.

    Our goal is to demystify the jargon, bust the buzzwords, and instill structured knowledge... in plain English. Register today to benefit from this career-enhancing course!

    Free Bonus!
    CTNS Certification is included

    certifications

    You also get the Certified Telecommunications Network Specialist (CTNS) Certification Package Unlimited Plan - all eight online courses and the CTNS certification exams with unlimited repeats.- a $695 value at no extra charge.

    If you choose to write the optional course exams, you will earn TCO CTNS certification, complete with a certificate suitable for framing and a letter of reference.

    Aside from the certification, students find the course-by-course exams useful for measuring knowledge and ensuring key points are understood. details

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    Course Outline

    Broadband, Telecom, Datacom and Networking for Non-Engineering Professionals is our core training - three intensive days of training designed for non-engineering professionals, on the key elements of broadband, datacom, telecom and networking, from jargon and fundamentals to the current technologies. We progress through key concepts in a logical order from start to finish.

    Part 1: The Fundamentals

    The first part is six chapters covering the fundamentals of telecom, explaining concepts, filling gaps and establishing a solid base of knowledge. First is a big picture view with a high-level pass introducing all the course topics. We then progress logically: how carriers provision telecom circuits, telecom fundamentals, and IP packet network fundamentals. Then we explain the Internet as a business: web services like AWS, ISPs, cloud computing and data centers. We review the services available today by category - residential, business and wholesale. The fundamentals are rounded out with digital media concepts: how voice is digitized, digital images, digital video, digital quantities and digital text.

    Part 1: Fundamentals of Telecommunications
    Broadband converged IP telecom network
    Telecom fundamentals: pulses, multiplexing, modems
    Network fundamentals: MAC frames and IP packets
    ISPs, The Internet and Net neutrality
    Cloud Computing, Web Services, Data Centers
    Residential, Business and Wholesale Services
    Digital Media: digital voice, images, video, data, text


    1. Introduction to Telecommunications
    We begin with a big-picture, comprehensive introduction to broadband telecom: the ideas of broadband and convergence, today's telecom network, the various parts of the network, and three key technologies: IP, Ethernet and MPLS, explaining what they are and what they do. We cover end-to-end how a circuit is implemented, and identify typical residential, business and wholesale services.

      A. History of Telecommunications
      B. Convergence
      C. Broadband
      D. Today's Telecom Network
      E. Network Core
      F. Ethernet, IP and MPLS
      G. Network Access
      H. Telecommunication Service Implementation
      I. Carrier Interconnect
      J. Residential, Business and Wholesale Services
    2. Telecom Fundamentals
    You'll receive a firm foundation in the fundamental concepts of telecom: elements of a circuit; clients, servers, peers and terminals; how pulses are used to represented bits on fiber; and how modems are used to represented them in wireless, cable TV and DSL. Next you'll learn how shared capacity is used to carry traffic from many users on common facilities through Frequency Division Multiplexing (FDM), Time Division Multiplexing (TDM), overbooking and Bandwidth on Demand.
      A. Circuits
      B. Terminals, Clients, Servers and Peers
      C. Pulses: Representing Bits on Digital Circuits
      D. Modems: Representing Bits in Frequency Channels
      E. Serial and Parallel
      F. Sharing: FDM on CATV, Radio and Fiber
      G. Sharing: Channelized TDM
      H. Efficient Sharing: Bandwidth on Demand and Statistical TDM
    3. Network Fundamentals
    Next, you'll receive a firm foundation in network fundamentals and jargon. Today's converged telecom network developed from what we use to call "data communications", that is packets in frames. Staying out of the details, we cover basic circuit configurations, learn how routers relay packets between circuits, and how packets are transmitted between devices in frames. We fill gaps and bring you up to speed on MAC frames, IP packets and MPLS labels, including the purpose of each and how they work together.
      A. Unbalanced Configurations: CATV, PON, WiFi, CAN-BUS
      B. Balanced: LANs and Ethernet
      C. Frames and MAC Addresses
      D. Networks
      E. Packets and IP Addresses
      F. IP Packets in MAC Frames
      G. IP Packets
      H. MPLS Labels
    4. The Internet, Cloud Computing and Data Centers
    The Internet began in order to send text email messages and is now converged broadband communications worldwide. Here, we explain what exactly an Internet Service Provider (ISP) does, and how they can get packets delivered worldwide. We review browsers and apps, web clients and web servers, and then explain the huge business of cloud computing, web services and data centers.
      A Network to Survive Nuclear War
      B. The Inter-Net Protocol
      C. Internet Service Providers (ISPs)
      D. Domain Name System (DNS)
      E. Web Clients: Browsers and Apps
      F. Web Servers: HTTP, HTTPS, HTML
      G. Web Services
      H. Cloud Computing and AWS
      I. Data Centers
      J. Net Neutrality
    5. Telecom Services
    A complete foundation in telecom must include understanding where the money is, which is in services with recurring billing. We organize services into the categories of Residential, Business and Wholesale, and identify the current choices and offerings in each category. We include Broadband Internet, Internet VoIP with a PSTN phone number, and video streaming for residences; in the business category VPNs, PRI, Centrex, and SIP trunking; and wholesale services wavelengths, dark fiber, Carrier Ethernet and IP transit.
      A. Residential
        1. Broadband Internet
        2. POTS & PSTN Phone Calls
        3. VoIP Internet Telephone Service
        4. "Basic Cable" and Video-on-Demand
      B. Business
        1. Internet with Security, DNS
        2. "MPLS Services" and MPLS VPNs
        3. Internet VPNs
        4. Centrex
        5. PRI & PBX Trunking, SIP Trunking
      C. Wholesale
        1. Bulk: Wavelengths, Dark Fiber, Carrier Ethernet
        2. Software-Defined Network (SDN)
        3. Internet Transit
        4. Content Delivery Networks (CDN)
    6. Digital Media: Voice, Video, Images, Quantities, Text
    The converged network carries all types of media: voice, text, video, and images in packets. Digitizing the media is the essential first step, which means representing media using 1s and 0s, so it can be carried in packets. You'll learn how voice is digitized and then reconstructed applying the G.711 64 kb/s standard. You'll see that the same principles are applied to images in formats like jpg, and to mp4 videos. We review binary and hexadecimal, and then finish with unicode for emojis and text.
      A. Analog and Digital: What Do We Really Mean?
      B. Continuous Signals, Discrete Signals
      C. Voice Digitization (Analog → Digital Conversion)
      D. Voice Reconstruction (Digital → Analog Conversion)
      E. Digital Voice: 64kb/s G.711 Standard
      F. Digital Video: H.264 / MP4, HD, 4K
      G. Digital Images: JPG, GIF, PNG
      H. Digital Images in Emails: MIME
      I. Digital Quantities: Binary and Hex
      J. Digital Text: ASCII and Unicode

    Part 2: Telecom Technologies

    In the part two of the course, we focus on the three main technologies used to transmit information from one location to another which we group into wireless, fiber and copper. You'll learn about mobile network components and operations, the wireless spectrum, 4G LTE, 5G, Wi-Fi, fixed wireless broadband home internet and satellites. We cover optical basics, networks configured with point-to-point fibers using Optical Ethernet, fiber to the premise, in the core and metro, and wave-division multiplexing. We round out the discussion with copper-wire technologies: POTS and DSL on twisted pair, T1, Hybrid Fiber-Coax cable TV systems and the categories of LAN cables.

    Part 2: Telecom Technologies
    Wireless: Cellular, Mobile Internet, 4G, 5G
    3.5 GHz Broadband Home Internet, Wi-Fi, Satellite
    Fiber: fundamentals, Optical Ethernet, WDM, PONs
    Copper: POTS, DSL, T1, Cable Modems, LAN cables


    7. Wireless
    In this segment, we focus on wireless transmission. We identify basic principles of operation and the components of a mobile network. We explain the requirements for mobility, coverage and capacity, and the reason cellular radio systems are used. You’ll understand how mobile to land-line (PSTN) phone calls are connected, and about roaming, mobile Internet and virtual operators. We cover mobile 4G LTE and 5G, plus fixed wireless broadband home internet. You'll learn about WiFi and the 802.11ax standard, and finally satellite communications.

      A. Radio Fundamentals
      B. Spectrum
      C. Mobile Network Components and Operation
        1. Towers
        2. Transceivers
        3. Backhaul
        4. Mobile Switches & MTSOs
      D. Cellular and Handoffs
      E. PSTN Phone Calls with the Phone App ("Voice Minutes")
      F. Mobile Internet ("Data Plan")
      G. Broadband Delivery: Cellular + WiFi
      H. Mobile Operators, MVNOs and Roaming
      I. Spectrum-Sharing Technologies: FDMA, TDMA, CDMA, OFDM
      J. 4G LTE
      K. 5G New Radio (NR)
      L. 3.5 GHz Fixed Wireless Broadband Internet
      M. WiFi: 802.11 Standards & Wireless LANs
      N. LEO and GEO Satellites
    8. Fiber Optics
    The network core is created by connecting routers to other routers point-to-point with fiber. Telephone companies used to run copper wires to access every home in a suburb. They are now investing to run fiber to access every home. In this segment, you'll learn the basics of fiber, wavelengths, WDM and the makeup of fiber cables. You'll learn how Optical Ethernet implements the fiber connections, plus how Optical Ethernet is used in fiber to the premise via PONs (Passive Optical Networks) in the core and in metro areas.
      A. Optical Basics
      B. Fiber and Cable Construction
      C. Distance-Limiting Factor: Dispersion
      D. Optical Wavelengths and Bands
      E. Wave-Division Multiplexing: CWDM and DWDM
      F. Optical Ethernet
      G. Network Core: Regional Rings and POPs
      H. Metropolitan Area Network
      I. Fiber to the Premise
        1. Passive Optical Network (PON)
        2. Active Optical Network
        3. MAN Stations and Stubs
    9. Copper
    The physical access circuit in suburbs and cities, before wireless and fiber, was two copper wires for telephone and cable TV service. These wires are used today to deliver broadband. In this segment, you'll learn how the twisted pairs, put in place originally for analog POTS telephone service, are used to deliver DSL broadband service; how broadband on coaxial cable is moved by cable modems; and how both are delivered to the neighborhood on fiber then on copper to the premise. To finish, we explain digital on copper wires: T1s and LAN cables.
      A. Twisted Pair Loops
        1. The PSTN - Public Switched Telephone Network
        2. Analog Circuits
        3. The Voiceband
        4. Plain Ordinary Telephone Service (POTS)
        5. DTMF
        6. DSL and VDSL2
        7. Fiber to the Node plus DSL to the Premise
      B. Hybrid Fiber-Coax
        1. CATV: Fiber to the Node plus Coax to the Premise
        2. Cable Modems
        3. DOCSIS
      C. T1 and E1
      D. LAN Cables and Categories

    Part 3: Equipment, Carriers and Interconnect

    In the third part, we cover the equipment, connected by the wireless, fiber and copper explained in Part 2, to form networks, and the purpose and place of each. You'll learn where and how physical connections are made for PSTN phone calls, CLEC services and for Internet traffic.

    Part 3: Equipment, Carriers and Interconnect
    Layer 2 Switches and Core Routers
    PBXs and CO Switches vs. Softswitches, Gateways
    Switched Access, Internet Exchanges, POPs, CLECs


    10. Telecom Equipment
    In this segment, we review the various types of telecom equipment, starting with the essentials for the broadband telecom network: IP/MPLS routers and Ethernet switches, comparing costs and capabilities. Next, we review the various types of broadband customer premise equipment. To explain call managers, soft switches and SIP servers, we compare them with legacy PBXs and CO switches to see the fundamental differences. We finish with gateways and how gateways convert packets to channels.

      A. Broadband Network Equipment: Ethernet Switches and Routers
      B. Broadband Customer Premise Equipment
      C. CO Switches, PBXs and Remotes
      D. Call Managers, Soft Switches and SIP Servers
      E. Gateways
    11. Carriers and Interconnect
    For customers of different carriers to commmunicate, the carriers' networks must be physically connected. In this segment, we explain how the Internet is implemented, with transit agreements and peering at Internet Exchange buildings. We also explain about POPs in toll centers: where and how local exchange service providers: mobile providers, ILECs and CATV, connect together and connect to other carriers to enable phone calls using a PSTN phone number; and how calls are set up using SS7. We end by explaining where a CLEC fits in the story by collocating equipment in wire centers.
      A. IX: Interconnect for Internet Traffic
      B. Toll Centers: Interconnecting PSTN Telephone Calls
      C. IXCs and LECs: Implementing Long-Distance Competition
      D. Switched Access and POPs
      E. CATV and Wireless Local Exchange Carriers
      F. SS7
      G. COs and Wire Centers
      H. Local Competition: CLEC – Collocation plus ILEC Dark Fiber

    Part 4: Networking

    The final part of the course is focused on IP networking and MPLS. We start with the OSI Reference Model explaining its layers and providing a structure for discussion: what the layers are, what a layer is, the functions of each layer, and the standard protocols for each layer. Then we discuss Layer 2: broadcast domains, Ethernet, 802 standards and VLANs. Next, Layer 3: IP addresses, IP routers, DHCP, Network Address Translation, public and private addresses and IPv6. We cover MPLS, the core traffic management system, and how it is used to implement VPNs, service integration, classes of service and traffic aggregation. We conclude with a roundup of technologies, a top-down review and peek into the future of telecommunications.

    Part 4: Networking
    OSI Layers and Protocol Stacks
    LAN switches, Ethernet LAN and VLANs
    IP addresses, Routers, DHCP, public-private addresses, NAT
    IPv6 address types and allocation
    Carrier networks, Class of Service, SLAs
    MPLS for CoS, VPNs, aggregation and integration
    Practical solutions and project methodology


    12. The OSI Layers and Protocol Stacks
    To interoperate systems, so many functions must be performed that a structure is needed to organize the functions in order to treat separate issues separately. We begin part four with the ISO 7-Layer Open Systems Interconnection Reference Model, the most commonly-used structure. We explain what a layer is, each layer's purpose, give examples of protocols used to implement layers like TCP and IP, and provide a practical view of how protocol stacks work for applications like VoIP and web surfing.

      A. Protocols and Standards
      B. ISO OSI Reference Model
      C. OSI 7-Layer Model
      D. Physical Layer: DSL, 802.3, DOCSIS
      E. Data Link Layer: 802 MAC
      F. Network Layer: IP and MPLS
      G. Transport Layer: TCP and UDP
      H. Session Layer: POP, SIP, HTTP
      I. Presentation Layer: ASCII, Encryption, Codecs
      J. Application Layer: HTML, SMTP, English …
      K. Protocol Stack in Operation: Eg. Babushka Dolls
      L. Standards Organizations
    13. Ethernet, LANs and VLANs
    Ethernet is used for linking devices point-to-point in all network parts, thus implementing OSI model Layers 1 and 2 together. In this segment, we review the basic principles of LANs and Ethernet formalized by stardards in the 802 series, plus the concepts of broadcast domains, MAC addresses and MAC frames. You'll learn how Layer 2 switches, also called LAN switches, connect devices, and use VLANs to separate devices for basic network security.
      A. MAC Frames, MAC Addresses and Broadcast Domains
      B. Ethernet and 802 standards
      C. Layer 2 / Ethernet Switches
      D. VLANs
    14. IP Networks, Routers and Addresses
    This segment is focused on IP which is used to implement Layer 3. We start with IP addressing: address classes, DHCP, subnets, static and dynamic addresses, private and public addresses and Network Address Translation. We use a simple IP network to show how routers relay packets from link to link to implement the network, and also serve as a point of control denying communications based on port number and/or IP address. We finish this segment with IPv6 addressing.
      A. IPv4 Address Classes
      B. Subnets: Prefix and Subnet Mask
      C. DHCP, Static and Dynamic Addresses
      D. Assigning Subnets to Broadcast Domains
      E. IP Network: Routers and Routing Tables
      F. Routers and Customer Edge (CE)
      G. Public and Private IPv4 Addresses
      H. Network Address Translation (NAT)
      I. IPv6
      J. IPv6 Address Types and Address Allocation
    15. MPLS and Carrier Networks
    In the future everything, including television and phone calls, will be carried in IP packets. However, IP in itself does not provide any way to manage or prioritize traffic to guarantee picture quality or call quality. MPLS is used in a carrier's network core to implement those functions. In this segment, we cover the basics of carrier networks and the need for Service Level Agreements. You’ll gain practical knowledge on how MPLS works and how carriers use it to implement different Classes of Service, VPNs, traffic aggregation and service integration.
      A Carrier Packet Network Basics
      B. Class of Service (CoS) and Service Level Agreements
      C. Provider Equipment at the Customer Premise
      D. Virtual Circuit Technologies
      E. MPLS
      F. MPLS VPNs for Business Customers
      G. MPLS for Service Integration
      H. MPLS and Diff-Serv Supporting Classes of Service
      I. MPLS for Traffic Aggregation
    16. Wrapping Up Course 101
    The final segment brings together all of the concepts with a top-down review. You’ll gain valuable insights into telecom methodology and project management. We review broadband, telecom, datacom and networking services, technologies and solutions. We conclude by peeking at the future of telecommunications, when the Internet and telephone network become the same thing.
      A. Technology Deployment Steps
      B. Requirements Analysis
      C. High-Level Design
      D. Review: Circuits and Services
      E. Technology Roundup
      F. Private Network
      G. Carrier IP Services
      H. The Future


    Don't Miss This Opportunity!

    The knowledge you will gain taking this course will put an end to buzzword-related frustration, improve your accuracy and efficiency and enhance your career prospects. This is the training you have been looking for to get a solid grounding in all major topics in broadband, telecom, datacom and networking. Plus the high-quality course materials, certificate suitable for framing and value pricing... don't miss this opportunity. Register now!

    Our Goal

    Our goal is to demystify jargon, bust the buzzwords, explain technologies and mainstream solutions and - even more importantly - the ideas behind it all, and how it all fits together... knowledge you cannot get on the job, reading trade magazines or talking to vendors.

    How You Will Benefit

    You gain long-lasting, career-enhancing knowledge that you can build on. This investment is sure to repay itself many times over by increasing your productivity and confidence and eliminating buzzword- and jargon-related frustration.

    Plus, you receive a high-quality course workbook - a valuable reference tool packed with diagrams, detailed notes, practical explanations, and tips you can use immediately, plus a course completion certificate. If you write the optional exams, you can receive Telecommunications Certification Organization CTNS Certification attesting to your broadband, telecom, datacom and networking knowledge.

    And don't forget: free unlimited access to Online CTNS Courses.

    Join us today to gain these career-enhancing knowledge skills!

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